Shipping Policy

(NO MORE ONLINE SALES, MARKETS ONLY)

Orders are usually made to order and can take a few days longer as expected. We are only human and try our best. This means that orders can take up to 7 business days to be processed, good things take time :) Your satisfaction is extremely important to us. If you have any issues with your order, please reach out to us directly on instagram, chat bot or at info@thicchaus.ca so we can make it right. Please include your order number, concerns and product images if applicable. We will get back to you within 24-48 hrs.

 

Pick Up Notes:

Yes, our vegan friendly shop 8cakes is located in East Village downtown. When you order online and choose the pick up option you may pick up your order at their location when we email you that your order is ready. As with all orders, this can take up to 7 business days to be processed. 

 

-Please do not show up at the location without your order being ready.

-Please do not call 8cakes, they are only a pick up location. If you have concerns you can use our website chat bot (goes straight to my sell phone), send us an email (info@thicchaus.ca or send us a message on Instagram. We will get back to you as soon as we can.

-Pick ups are between 10am and 4pm Wednesdays-Sundays. (not 9-5)

-Address is 529 Riverfront Avenue Calgary AB T2G 1K2

-Please have your order number ready and mention that you are picking up under THICC. They have their own business, if you just give them your order number they can get confused with orders.

(NO MORE ONLINE SALES, MARKETS ONLY)